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Lifetime Guarantee + Free Returns

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Built to Last. Backed for Life.

We guarantee it. So, what does this mean for you? It’s simple:

DOG iD products are designed to last the lifetime of your pet. If you wear your gear out, we’ll replace it – for free.
Yep, that includes the laser engraving on our IDs. The engraving is guaranteed for life.
If you don’t love your DOG iD product, you don’t pay for it. This is valid for 6,574 days after your purchase (that’s 18 years). Yes, you read that right.
DOG iD offers free returns, so there’s no hassle for you.
If Rex uses your DOG iD gear as a chew toy and destroys it, don’t worry. We’ll replace DOG iD gear damaged by pet destruction up to two times. After that, let’s agree that future replacements are your responsibility – and let’s find Rex a new enrichment activity, instead.

Need help?
Email us at help@dogid.com
Call us at 888-306-4208

Free Returns.

Did you make a mistake? Did we make a mistake? Either way, let us know. If you don’t love it, you don’t pay for it!

Before you dig out the packing tape and trudge over to the post office, fire off an email to: help@dogid.com

Include your order number (if you have it) and a brief description of the issue, and our helpful Customer Service team will hook you up with a hassle-free solution.

Prefer to call? Simply give us a holler at 888-306-4208, Mon-Thur 9am-5pm / Fri 9am-4:30pm ET. I promise that you will be greeted by a friendly, helpful human being. Not some silly robot.

Can We Help?

Email: help@dogid.com
Phone: 888-306-4208

Bring us treats:
814 Washington St
Covington, KY 41011

Contact Us
Help Center

About Us

The DOG iD Story
4 Paws for Ability
Privacy Policy
Return Policy
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DOG iD Guarantees

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How will my order ship?

For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Expedited.

Shipping Method	Price	Transit Time (if ordered by 1pm EST)
Standard	Only $6.99	2-5 days (estimate)
Priority	*approx $7	1-3 days (estimate)
Expedited	*approx $25	1 day (guaranteed)
AUSTRALIA (DHL) taxes & duties included
Shipping Method	Price	Transit Time
Standard	Only $9.99	7-12 days (estimate)
CANADA (DHL)
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)
GERMANY (DHL)
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)
MEXICO (DHL)
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)
UNITED KINGDOM (DHL)
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)
WORLDWIDE
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)

How will my order ship?

For Standard shipping methods, Speed is an estimate—NOT a guarantee. This means your order may arrive AFTER the upper range of the shipping estimate. The only guaranteed option is provided by UPS is Expedited.

Shipping Method	Price	Transit Time (if ordered by 1pm EST)
Standard	Only $6.99	2-5 days (estimate)
Priority	*approx $7	1-3 days (estimate)
Expedited	*approx $25	1 day (guaranteed)
AUSTRALIA (DHL) taxes & duties included
Shipping Method	Price	Transit Time
Standard	Only $9.99	7-12 days (estimate)
CANADA (DHL)
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)
GERMANY (DHL)
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)
MEXICO (DHL)
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)
UNITED KINGDOM (DHL)
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)
WORLDWIDE
Shipping Method	Price	Transit Time
Standard	Only $9.99	5-10 days (estimate)