Returns and Exchanges

Was there a mistake with your order? Maybe it was yours, maybe it was ours. Either way don’t stress - making it right isn’t ruff, because we offer a LIFETIME GUARANTEE on every laser engraved ID. 

Before you jump in your Fur-rari and head over to the post office, send an email to:

Include your Order Number (if you have it) with a brief description of the issue, and one of our top-tier Customer Service members will hook you up with a hassle-free solution.

Wanna call our paw-ffice? You can reach us at +1 888-306-4208. 

Mon-Thurs: 9am-5pm ET
Friday: 9am-4:30pm ET

You’ll be greeted by humans that are friendlier than a Golden Retriever.