Built to Last. Backed for Life.

We guarantee it. So, what does this mean for you? It’s simple: 

• DOG iD products are designed to last the lifetime of your pet. If you wear your gear out, we’ll replace it – for free. 
• Yep, that includes the laser engraving on our IDs. The engraving is guaranteed for life.
• If you don’t love your DOG iD product, you don’t pay for it. This is valid for 6,574 days after your purchase (that’s 18 years). Yes, you read that right. 
• DOG iD offers free returns, so there’s no hassle for you. 
• If Rex uses your DOG iD gear as a chew toy and destroys it, don’t worry. We’ll replace DOG iD gear damaged by pet destruction up to two times. After that, let’s agree that future replacements are your responsibility – and let’s find Rex a new enrichment activity, instead. 

Need help?
Email us at help@dogid.com
Call us at 888-306-4208

Free Returns.

Did you make a mistake? Did we make a mistake? Either way, let us know. If you don’t love it, you don’t pay for it!

Before you dig out the packing tape and trudge over to the post office, fire off an email to: help@dogid.com

Include your order number (if you have it) and a brief description of the issue, and our helpful Customer Service team will hook you up with a hassle-free solution. 

Prefer to call? Simply give us a holler at 888-306-4208, Mon-Thur 9am-5pm / Fri 9am-4:30pm ET. I promise that you will be greeted by a friendly, helpful human being. Not some silly robot.