DOG iD GUARANTEES

At DOG iD, we obsess over creating gear that is safer, more durable, and professional grade. We’re so confident in the quality of our gear that we back every DOG iD product with a Forever Guarantee. Learn more about our policies below. 

If You Don’t Love It, You Don’t Pay For It 

We know you’ll love your DOG iD gear. In fact, we guarantee it. Test your gear for 30 days after receiving your order, and if you don’t love it, let us know and we’ll send you a refund. 

Quality Issue/Defect

We are committed to making dog gear that is unbreakable and durable. In the rare case that you receive a product with a quality issue or defect, let us know within 30 days of receiving your order, and we’ll make it right with a replacement or refund. 

Wrong Size/Color/Text: 

Did you receive the wrong size or color in your DOG iD gear, or is something not right with your ID’s engraved text? We’re here to help! Just let us know within 30 days of receiving your order and we’ll send out a replacement (shipping cost not included).

Lifetime Guarantee on Engraving: 

Your Dog ID’s engraving is made to last and look like new for a lifetime. If your dog does its worst, and the engraving is no longer legible, we’re here to help. We’ll replace your ID with the same engraved text as the Dog ID that was damaged, so your dog can always stay close. 

Lasts Forever (Fur-Realz):

DOG iD gear is professional grade and is engineered to be unbreakable. If you find that your gear has worn out during regular use, send us a photo of the damage. If we see signs of functional damage, we’ll make sure to make it right with a replacement or refund. 

Need help? 

Email us at help@dogid.com
Call us at 888-306-4208