Free Returns.

Did you make a mistake? Did we make a mistake? Either way, let us know. If you don’t love it, you don’t pay for it!

Before you dig out the packing tape and trudge over to the post office, fire off an email to: help@dogid.com

Include your order number (if you have it) and a brief description of the issue, and our helpful Customer Service team will hook you up with a hassle-free solution. 

Prefer to call? Simply give us a holler at 888-306-4208, Mon-Thur 9am-5pm / Fri 9am-4:30pm ET. I promise that you will be greeted by a friendly, helpful human being. Not some silly robot.