Built to Last. Backed for Life.

We guarantee it. So, what does this mean for you? It’s simple: 

Guaranteed for Life
Our gear is built to survive the muddiest romps, the wildest zoomies, and the fiercest squirrel stand-offs. If your DOG iD gear wears out, we’ll replace it — free of charge. No loopholes. No lawyer-speak. Just a firm handshake, a warm smile, and a sound promise.

Free Returns
Returns are free, fast, and frustration-free — as they should be.

If You Don't Love It, You Don't Pay
DOG iD gear is yardstick by which all other dog gear is measured. If you’re not absolutely thrilled with it, you don’t pay. No guilt trips. No awkward break-up speeches. 

Pet Destruction? We Get It. If Sir Wiggles turns your new gear into a chew toy, don't sweat it. We’ll replace pet-destroyed gear — up to two times. After that, we’ll politely recommend a new hobby for Sir Wiggles...maybe competitive napping or light gardening.

Need help?
Email us at help@dogid.com
Call us at 888-306-4208

Free Returns.

Did you make a mistake? Did we make a mistake? Either way, let us know. If you don’t love it, you don’t pay for it!

Before you dig out the packing tape and trudge over to the post office, fire off an email to: help@dogid.com

Include your order number (if you have it) and a brief description of the issue, and our helpful Customer Service team will hook you up with a hassle-free solution. 

Prefer to call? Simply give us a holler at 888-306-4208, Mon-Thur 9am-5pm / Fri 9am-4:30pm ET. I promise that you will be greeted by a friendly, helpful human being. Not some silly robot.